The global Customer Relationship Management market was valued at US$ 21720 million in 2023 and is projected to reach US$ 25550 million by 2030, at a CAGR of 5.6% during the forecast period.
This research report provides a comprehensive analysis of the Customer Relationship Management market, focusing on the current trends, market dynamics, and future prospects. The report explores the global Customer Relationship Management market, including major regions such as North America, Europe, Asia-Pacific, and emerging markets. It also examines key factors driving the growth of Customer Relationship Management, challenges faced by the industry, and potential opportunities for market players.
The global Customer Relationship Management market has witnessed rapid growth in recent years, driven by increasing environmental concerns, government incentives, and advancements in technology. The Customer Relationship Management market presents opportunities for various stakeholders, including BFSI, Retail. Collaboration between the private sector and governments can accelerate the development of supportive policies, research and development efforts, and investment in Customer Relationship Management market. Additionally, the growing consumer demand present avenues for market expansion.
Key Features:
The research report on the Customer Relationship Management market includes several key features to provide comprehensive insights and facilitate decision-making for stakeholders.
Executive Summary: The report provides overview of the key findings, market trends, and major insights of the Customer Relationship Management market.
Market Overview: The report provides a comprehensive overview of the Customer Relationship Management market, including its definition, historical development, and current market size. It covers market segmentation by Type (e.g., On-premise, Cloud), region, and application, highlighting the key drivers, challenges, and opportunities within each segment.
Market Dynamics: The report analyses the market dynamics driving the growth and development of the Customer Relationship Management market. The report includes an assessment of government policies and regulations, technological advancements, consumer trends and preferences, infrastructure development, and industry collaborations. This analysis helps stakeholders understand the factors influencing the Customer Relationship Management market's trajectory.
Competitive Landscape: The report provides an in-depth analysis of the competitive landscape within the Customer Relationship Management market. It includes profiles of major market players, their market share, strategies, product portfolios, and recent developments.
Market Segmentation and Forecast: The report segment the Customer Relationship Management market based on various parameters, such as by Type, region, and by Application. It provides market size and growth forecasts for each segment, supported by quantitative data and analysis. This helps stakeholders identify growth opportunities and make informed investment decisions.
Technological Trends: The report should highlight the key technological trends shaping the Customer Relationship Management market, such as advancements in Type One technology and emerging substitutes. It analyses the impact of these trends on market growth, adoption rates, and consumer preferences.
Market Challenges and Opportunities: The report identify and analyses the major challenges faced by the Customer Relationship Management market, such as technical bottleneck, cost limitations, and high entry barrier. It also highlights the opportunities for market growth, such as government incentives, emerging markets, and collaborations between stakeholders.
Regulatory and Policy Analysis: The report should assess the regulatory and policy landscape for Customer Relationship Management, including government incentives, emission standards, and infrastructure development plans. It should analyse the impact of these policies on market growth and provide insights into future regulatory developments.
Recommendations and Conclusion: The report conclude with actionable recommendations for stakeholders, such as Application One Consumer, policymakers, investors, and infrastructure providers. These recommendations should be based on the research findings and address key challenges and opportunities within the Customer Relationship Management market.
Supporting Data and Appendices: The report include supporting data, charts, and graphs to substantiate the analysis and findings. It also includes appendices with additional detailed information, such as data sources, survey questionnaires, and detailed market forecasts.
Market Segmentation
Customer Relationship Management market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for consumption value by Type, and by Application in terms of value.
Market segment by Type
Market segment by Application
- BFSI
- Retail
- Healthcare
- IT & Telecom
- Discrete Manufacturing
- Government & Education
- Others
Global Customer Relationship Management Market Segment Percentages, By Region and Country, 2023 (%)
- North America (United States, Canada, Mexico)
- Europe (Germany, France, United Kingdom, Italy, Spain, Rest of Europe)
- Asia-Pacific (China, India, Japan, South Korea, Australia, Rest of APAC)
- The Middle East and Africa (Middle East, Africa)
- South and Central America (Brazil, Argentina, Rest of SCA)
Major players covered
- Salesforce
- Oracle
- SAP
- Adobe Systems
- Genesys Telecommunications Laboratories
- Microsoft
- Nice Systems
- Verint Systems
- Pegasystems
- IQVIA
Outline of Major Chapters:
Chapter 1: Introduces the definition of Customer Relationship Management, market overview.
Chapter 2: Global Customer Relationship Management market size in revenue.
Chapter 3: Detailed analysis of Customer Relationship Management company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Customer Relationship Management in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
TABLE OF CONTENTS
1 Introduction to Research & Analysis Reports
1.1 Customer Relationship Management Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Customer Relationship Management Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Customer Relationship Management Overall Market Size
2.1 Global Customer Relationship Management Market Size: 2023 VS 2030
2.2 Global Customer Relationship Management Market Size, Prospects & Forecasts: 2019-2030
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Customer Relationship Management Players in Global Market
3.2 Top Global Customer Relationship Management Companies Ranked by Revenue
3.3 Global Customer Relationship Management Revenue by Companies
3.4 Top 3 and Top 5 Customer Relationship Management Companies in Global Market, by Revenue in 2023
3.5 Global Companies Customer Relationship Management Product Type
3.6 Tier 1, Tier 2 and Tier 3 Customer Relationship Management Players in Global Market
3.6.1 List of Global Tier 1 Customer Relationship Management Companies
3.6.2 List of Global Tier 2 and Tier 3 Customer Relationship Management Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Customer Relationship Management Market Size Markets, 2023 & 2030
4.1.2 On-premise
4.1.3 Cloud
4.2 By Type - Global Customer Relationship Management Revenue & Forecasts
4.2.1 By Type - Global Customer Relationship Management Revenue, 2019-2024
4.2.2 By Type - Global Customer Relationship Management Revenue, 2025-2030
4.2.3 By Type - Global Customer Relationship Management Revenue Market Share, 2019-2030
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Customer Relationship Management Market Size, 2023 & 2030
5.1.2 BFSI
5.1.3 Retail
5.1.4 Healthcare
5.1.5 IT & Telecom
5.1.6 Discrete Manufacturing
5.1.7 Government & Education
5.1.8 Others
5.2 By Application - Global Customer Relationship Management Revenue & Forecasts
5.2.1 By Application - Global Customer Relationship Management Revenue, 2019-2024
5.2.2 By Application - Global Customer Relationship Management Revenue, 2025-2030
5.2.3 By Application - Global Customer Relationship Management Revenue Market Share, 2019-2030
6 Sights by Region
6.1 By Region - Global Customer Relationship Management Market Size, 2023 & 2030
6.2 By Region - Global Customer Relationship Management Revenue & Forecasts
6.2.1 By Region - Global Customer Relationship Management Revenue, 2019-2024
6.2.2 By Region - Global Customer Relationship Management Revenue, 2025-2030
6.2.3 By Region - Global Customer Relationship Management Revenue Market Share, 2019-2030
6.3 North America
6.3.1 By Country - North America Customer Relationship Management Revenue, 2019-2030
6.3.2 US Customer Relationship Management Market Size, 2019-2030
6.3.3 Canada Customer Relationship Management Market Size, 2019-2030
6.3.4 Mexico Customer Relationship Management Market Size, 2019-2030
6.4 Europe
6.4.1 By Country - Europe Customer Relationship Management Revenue, 2019-2030
6.4.2 Germany Customer Relationship Management Market Size, 2019-2030
6.4.3 France Customer Relationship Management Market Size, 2019-2030
6.4.4 U.K. Customer Relationship Management Market Size, 2019-2030
6.4.5 Italy Customer Relationship Management Market Size, 2019-2030
6.4.6 Russia Customer Relationship Management Market Size, 2019-2030
6.4.7 Nordic Countries Customer Relationship Management Market Size, 2019-2030
6.4.8 Benelux Customer Relationship Management Market Size, 2019-2030
6.5 Asia
6.5.1 By Region - Asia Customer Relationship Management Revenue, 2019-2030
6.5.2 China Customer Relationship Management Market Size, 2019-2030
6.5.3 Japan Customer Relationship Management Market Size, 2019-2030
6.5.4 South Korea Customer Relationship Management Market Size, 2019-2030
6.5.5 Southeast Asia Customer Relationship Management Market Size, 2019-2030
6.5.6 India Customer Relationship Management Market Size, 2019-2030
6.6 South America
6.6.1 By Country - South America Customer Relationship Management Revenue, 2019-2030
6.6.2 Brazil Customer Relationship Management Market Size, 2019-2030
6.6.3 Argentina Customer Relationship Management Market Size, 2019-2030
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Customer Relationship Management Revenue, 2019-2030
6.7.2 Turkey Customer Relationship Management Market Size, 2019-2030
6.7.3 Israel Customer Relationship Management Market Size, 2019-2030
6.7.4 Saudi Arabia Customer Relationship Management Market Size, 2019-2030
6.7.5 UAE Customer Relationship Management Market Size, 2019-2030
7 Customer Relationship Management Companies Profiles
7.1 Salesforce
7.1.1 Salesforce Company Summary
7.1.2 Salesforce Business Overview
7.1.3 Salesforce Customer Relationship Management Major Product Offerings
7.1.4 Salesforce Customer Relationship Management Revenue in Global Market (2019-2024)
7.1.5 Salesforce Key News & Latest Developments
7.2 Oracle
7.2.1 Oracle Company Summary
7.2.2 Oracle Business Overview
7.2.3 Oracle Customer Relationship Management Major Product Offerings
7.2.4 Oracle Customer Relationship Management Revenue in Global Market (2019-2024)
7.2.5 Oracle Key News & Latest Developments
7.3 SAP
7.3.1 SAP Company Summary
7.3.2 SAP Business Overview
7.3.3 SAP Customer Relationship Management Major Product Offerings
7.3.4 SAP Customer Relationship Management Revenue in Global Market (2019-2024)
7.3.5 SAP Key News & Latest Developments
7.4 Adobe Systems
7.4.1 Adobe Systems Company Summary
7.4.2 Adobe Systems Business Overview
7.4.3 Adobe Systems Customer Relationship Management Major Product Offerings
7.4.4 Adobe Systems Customer Relationship Management Revenue in Global Market (2019-2024)
7.4.5 Adobe Systems Key News & Latest Developments
7.5 Genesys Telecommunications Laboratories
7.5.1 Genesys Telecommunications Laboratories Company Summary
7.5.2 Genesys Telecommunications Laboratories Business Overview
7.5.3 Genesys Telecommunications Laboratories Customer Relationship Management Major Product Offerings
7.5.4 Genesys Telecommunications Laboratories Customer Relationship Management Revenue in Global Market (2019-2024)
7.5.5 Genesys Telecommunications Laboratories Key News & Latest Developments
7.6 Microsoft
7.6.1 Microsoft Company Summary
7.6.2 Microsoft Business Overview
7.6.3 Microsoft Customer Relationship Management Major Product Offerings
7.6.4 Microsoft Customer Relationship Management Revenue in Global Market (2019-2024)
7.6.5 Microsoft Key News & Latest Developments
7.7 Nice Systems
7.7.1 Nice Systems Company Summary
7.7.2 Nice Systems Business Overview
7.7.3 Nice Systems Customer Relationship Management Major Product Offerings
7.7.4 Nice Systems Customer Relationship Management Revenue in Global Market (2019-2024)
7.7.5 Nice Systems Key News & Latest Developments
7.8 Verint Systems
7.8.1 Verint Systems Company Summary
7.8.2 Verint Systems Business Overview
7.8.3 Verint Systems Customer Relationship Management Major Product Offerings
7.8.4 Verint Systems Customer Relationship Management Revenue in Global Market (2019-2024)
7.8.5 Verint Systems Key News & Latest Developments
7.9 Pegasystems
7.9.1 Pegasystems Company Summary
7.9.2 Pegasystems Business Overview
7.9.3 Pegasystems Customer Relationship Management Major Product Offerings
7.9.4 Pegasystems Customer Relationship Management Revenue in Global Market (2019-2024)
7.9.5 Pegasystems Key News & Latest Developments
7.10 IQVIA
7.10.1 IQVIA Company Summary
7.10.2 IQVIA Business Overview
7.10.3 IQVIA Customer Relationship Management Major Product Offerings
7.10.4 IQVIA Customer Relationship Management Revenue in Global Market (2019-2024)
7.10.5 IQVIA Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
LIST OF TABLES & FIGURES
List of Tables
Table 1. Customer Relationship Management Market Opportunities & Trends in Global Market
Table 2. Customer Relationship Management Market Drivers in Global Market
Table 3. Customer Relationship Management Market Restraints in Global Market
Table 4. Key Players of Customer Relationship Management in Global Market
Table 5. Top Customer Relationship Management Players in Global Market, Ranking by Revenue (2023)
Table 6. Global Customer Relationship Management Revenue by Companies, (US$, Mn), 2019-2024
Table 7. Global Customer Relationship Management Revenue Share by Companies, 2019-2024
Table 8. Global Companies Customer Relationship Management Product Type
Table 9. List of Global Tier 1 Customer Relationship Management Companies, Revenue (US$, Mn) in 2023 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Customer Relationship Management Companies, Revenue (US$, Mn) in 2023 and Market Share
Table 11. By Type ? Global Customer Relationship Management Revenue, (US$, Mn), 2023 & 2030
Table 12. By Type - Customer Relationship Management Revenue in Global (US$, Mn), 2019-2024
Table 13. By Type - Customer Relationship Management Revenue in Global (US$, Mn), 2025-2030
Table 14. By Application ? Global Customer Relationship Management Revenue, (US$, Mn), 2023 & 2030
Table 15. By Application - Customer Relationship Management Revenue in Global (US$, Mn), 2019-2024
Table 16. By Application - Customer Relationship Management Revenue in Global (US$, Mn), 2025-2030
Table 17. By Region ? Global Customer Relationship Management Revenue, (US$, Mn), 2023 & 2030
Table 18. By Region - Global Customer Relationship Management Revenue (US$, Mn), 2019-2024
Table 19. By Region - Global Customer Relationship Management Revenue (US$, Mn), 2025-2030
Table 20. By Country - North America Customer Relationship Management Revenue, (US$, Mn), 2019-2024
Table 21. By Country - North America Customer Relationship Management Revenue, (US$, Mn), 2025-2030
Table 22. By Country - Europe Customer Relationship Management Revenue, (US$, Mn), 2019-2024
Table 23. By Country - Europe Customer Relationship Management Revenue, (US$, Mn), 2025-2030
Table 24. By Region - Asia Customer Relationship Management Revenue, (US$, Mn), 2019-2024
Table 25. By Region - Asia Customer Relationship Management Revenue, (US$, Mn), 2025-2030
Table 26. By Country - South America Customer Relationship Management Revenue, (US$, Mn), 2019-2024
Table 27. By Country - South America Customer Relationship Management Revenue, (US$, Mn), 2025-2030
Table 28. By Country - Middle East & Africa Customer Relationship Management Revenue, (US$, Mn), 2019-2024
Table 29. By Country - Middle East & Africa Customer Relationship Management Revenue, (US$, Mn), 2025-2030
Table 30. Salesforce Company Summary
Table 31. Salesforce Customer Relationship Management Product Offerings
Table 32. Salesforce Customer Relationship Management Revenue (US$, Mn) & (2019-2024)
Table 33. Salesforce Key News & Latest Developments
Table 34. Oracle Company Summary
Table 35. Oracle Customer Relationship Management Product Offerings
Table 36. Oracle Customer Relationship Management Revenue (US$, Mn) & (2019-2024)
Table 37. Oracle Key News & Latest Developments
Table 38. SAP Company Summary
Table 39. SAP Customer Relationship Management Product Offerings
Table 40. SAP Customer Relationship Management Revenue (US$, Mn) & (2019-2024)
Table 41. SAP Key News & Latest Developments
Table 42. Adobe Systems Company Summary
Table 43. Adobe Systems Customer Relationship Management Product Offerings
Table 44. Adobe Systems Customer Relationship Management Revenue (US$, Mn) & (2019-2024)
Table 45. Adobe Systems Key News & Latest Developments
Table 46. Genesys Telecommunications Laboratories Company Summary
Table 47. Genesys Telecommunications Laboratories Customer Relationship Management Product Offerings
Table 48. Genesys Telecommunications Laboratories Customer Relationship Management Revenue (US$, Mn) & (2019-2024)
Table 49. Genesys Telecommunications Laboratories Key News & Latest Developments
Table 50. Microsoft Company Summary
Table 51. Microsoft Customer Relationship Management Product Offerings
Table 52. Microsoft Customer Relationship Management Revenue (US$, Mn) & (2019-2024)
Table 53. Microsoft Key News & Latest Developments
Table 54. Nice Systems Company Summary
Table 55. Nice Systems Customer Relationship Management Product Offerings
Table 56. Nice Systems Customer Relationship Management Revenue (US$, Mn) & (2019-2024)
Table 57. Nice Systems Key News & Latest Developments
Table 58. Verint Systems Company Summary
Table 59. Verint Systems Customer Relationship Management Product Offerings
Table 60. Verint Systems Customer Relationship Management Revenue (US$, Mn) & (2019-2024)
Table 61. Verint Systems Key News & Latest Developments
Table 62. Pegasystems Company Summary
Table 63. Pegasystems Customer Relationship Management Product Offerings
Table 64. Pegasystems Customer Relationship Management Revenue (US$, Mn) & (2019-2024)
Table 65. Pegasystems Key News & Latest Developments
Table 66. IQVIA Company Summary
Table 67. IQVIA Customer Relationship Management Product Offerings
Table 68. IQVIA Customer Relationship Management Revenue (US$, Mn) & (2019-2024)
Table 69. IQVIA Key News & Latest Developments
List of Figures
Figure 1. Customer Relationship Management Segment by Type in 2023
Figure 2. Customer Relationship Management Segment by Application in 2023
Figure 3. Global Customer Relationship Management Market Overview: 2023
Figure 4. Key Caveats
Figure 5. Global Customer Relationship Management Market Size: 2023 VS 2030 (US$, Mn)
Figure 6. Global Customer Relationship Management Revenue, 2019-2030 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Customer Relationship Management Revenue in 2023
Figure 8. By Type - Global Customer Relationship Management Revenue Market Share, 2019-2030
Figure 9. By Application - Global Customer Relationship Management Revenue Market Share, 2019-2030
Figure 10. By Type - Global Customer Relationship Management Revenue, (US$, Mn), 2023 & 2030
Figure 11. By Type - Global Customer Relationship Management Revenue Market Share, 2019-2030
Figure 12. By Application - Global Customer Relationship Management Revenue, (US$, Mn), 2023 & 2030
Figure 13. By Application - Global Customer Relationship Management Revenue Market Share, 2019-2030
Figure 14. By Region - Global Customer Relationship Management Revenue Market Share, 2019-2030
Figure 15. By Country - North America Customer Relationship Management Revenue Market Share, 2019-2030
Figure 16. US Customer Relationship Management Revenue, (US$, Mn), 2019-2030
Figure 17. Canada Customer Relationship Management Revenue, (US$, Mn), 2019-2030
Figure 18. Mexico Customer Relationship Management Revenue, (US$, Mn), 2019-2030
Figure 19. By Country - Europe Customer Relationship Management Revenue Market Share, 2019-2030
Figure 20. Germany Customer Relationship Management Revenue, (US$, Mn), 2019-2030
Figure 21. France Customer Relationship Management Revenue, (US$, Mn), 2019-2030
Figure 22. U.K. Customer Relationship Management Revenue, (US$, Mn), 2019-2030
Figure 23. Italy Customer Relationship Management Revenue, (US$, Mn), 2019-2030
Figure 24. Russia Customer Relationship Management Revenue, (US$, Mn), 2019-2030
Figure 25. Nordic Countries Customer Relationship Management Revenue, (US$, Mn), 2019-2030
Figure 26. Benelux Customer Relationship Management Revenue, (US$, Mn), 2019-2030
Figure 27. By Region - Asia Customer Relationship Management Revenue Market Share, 2019-2030
Figure 28. China Customer Relationship Management Revenue, (US$, Mn), 2019-2030
Figure 29. Japan Customer Relationship Management Revenue, (US$, Mn), 2019-2030
Figure 30. South Korea Customer Relationship Management Revenue, (US$, Mn), 2019-2030
Figure 31. Southeast Asia Customer Relationship Management Revenue, (US$, Mn), 2019-2030
Figure 32. India Customer Relationship Management Revenue, (US$, Mn), 2019-2030
Figure 33. By Country - South America Customer Relationship Management Revenue Market Share, 2019-2030
Figure 34. Brazil Customer Relationship Management Revenue, (US$, Mn), 2019-2030
Figure 35. Argentina Customer Relationship Management Revenue, (US$, Mn), 2019-2030
Figure 36. By Country - Middle East & Africa Customer Relationship Management Revenue Market Share, 2019-2030
Figure 37. Turkey Customer Relationship Management Revenue, (US$, Mn), 2019-2030
Figure 38. Israel Customer Relationship Management Revenue, (US$, Mn), 2019-2030
Figure 39. Saudi Arabia Customer Relationship Management Revenue, (US$, Mn), 2019-2030
Figure 40. UAE Customer Relationship Management Revenue, (US$, Mn), 2019-2030
Figure 41. Salesforce Customer Relationship Management Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 42. Oracle Customer Relationship Management Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 43. SAP Customer Relationship Management Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 44. Adobe Systems Customer Relationship Management Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 45. Genesys Telecommunications Laboratories Customer Relationship Management Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 46. Microsoft Customer Relationship Management Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 47. Nice Systems Customer Relationship Management Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 48. Verint Systems Customer Relationship Management Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 49. Pegasystems Customer Relationship Management Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
Figure 50. IQVIA Customer Relationship Management Revenue Year Over Year Growth (US$, Mn) & (2019-2024)
