This report aims to provide a comprehensive presentation of the global market for Contact Center Intelligence, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Contact Center Intelligence. This report contains market size and forecasts of Contact Center Intelligence in global, including the following market information:
Global Contact Center Intelligence Market Revenue, 2018-2023, 2024-2030, ($ millions)
Global top five companies in 2022 (%)
The global Contact Center Intelligence market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
Chatbot Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Contact Center Intelligence include AWS, Artificial Solutions, Avaya, Google, IBM, Microsoft, Nuance Communications, Oracle and SAP, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
We surveyed the Contact Center Intelligence companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Contact Center Intelligence Market, by Type, 2018-2023, 2024-2030 ($ millions)
Global Contact Center Intelligence Market Segment Percentages, by Type, 2022 (%)
Chatbot
Intelligent Interactive Voice Response (IVR) System
Intelligent Virtual Assistant (IVA)
Global Contact Center Intelligence Market, by Application, 2018-2023, 2024-2030 ($ millions)
Global Contact Center Intelligence Market Segment Percentages, by Application, 2022 (%)
IT & Telecom
BFSI
Government
Healthcare
Other
Global Contact Center Intelligence Market, By Region and Country, 2018-2023, 2024-2030 ($ Millions)
Global Contact Center Intelligence Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Contact Center Intelligence revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Contact Center Intelligence revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
AWS
Artificial Solutions
Avaya
Google
IBM
Microsoft
Nuance Communications
Oracle
SAP
Zendesk
Outline of Major Chapters:
Chapter 1: Introduces the definition of Contact Center Intelligence, market overview.
Chapter 2: Global Contact Center Intelligence market size in revenue.
Chapter 3: Detailed analysis of Contact Center Intelligence company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Contact Center Intelligence in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
TABLE OF CONTENTS
1 Introduction to Research & Analysis Reports
1.1 Contact Center Intelligence Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Contact Center Intelligence Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Contact Center Intelligence Overall Market Size
2.1 Global Contact Center Intelligence Market Size: 2022 VS 2030
2.2 Global Contact Center Intelligence Market Size, Prospects & Forecasts: 2018-2030
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Contact Center Intelligence Players in Global Market
3.2 Top Global Contact Center Intelligence Companies Ranked by Revenue
3.3 Global Contact Center Intelligence Revenue by Companies
3.4 Top 3 and Top 5 Contact Center Intelligence Companies in Global Market, by Revenue in 2022
3.5 Global Companies Contact Center Intelligence Product Type
3.6 Tier 1, Tier 2 and Tier 3 Contact Center Intelligence Players in Global Market
3.6.1 List of Global Tier 1 Contact Center Intelligence Companies
3.6.2 List of Global Tier 2 and Tier 3 Contact Center Intelligence Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Contact Center Intelligence Market Size Markets, 2022 & 2030
4.1.2 Chatbot
4.1.3 Intelligent Interactive Voice Response (IVR) System
4.1.4 Intelligent Virtual Assistant (IVA)
4.2 By Type - Global Contact Center Intelligence Revenue & Forecasts
4.2.1 By Type - Global Contact Center Intelligence Revenue, 2018-2023
4.2.2 By Type - Global Contact Center Intelligence Revenue, 2024-2030
4.2.3 By Type - Global Contact Center Intelligence Revenue Market Share, 2018-2030
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Contact Center Intelligence Market Size, 2022 & 2030
5.1.2 IT & Telecom
5.1.3 BFSI
5.1.4 Government
5.1.5 Healthcare
5.1.6 Other
5.2 By Application - Global Contact Center Intelligence Revenue & Forecasts
5.2.1 By Application - Global Contact Center Intelligence Revenue, 2018-2023
5.2.2 By Application - Global Contact Center Intelligence Revenue, 2024-2030
5.2.3 By Application - Global Contact Center Intelligence Revenue Market Share, 2018-2030
6 Sights by Region
6.1 By Region - Global Contact Center Intelligence Market Size, 2022 & 2030
6.2 By Region - Global Contact Center Intelligence Revenue & Forecasts
6.2.1 By Region - Global Contact Center Intelligence Revenue, 2018-2023
6.2.2 By Region - Global Contact Center Intelligence Revenue, 2024-2030
6.2.3 By Region - Global Contact Center Intelligence Revenue Market Share, 2018-2030
6.3 North America
6.3.1 By Country - North America Contact Center Intelligence Revenue, 2018-2030
6.3.2 US Contact Center Intelligence Market Size, 2018-2030
6.3.3 Canada Contact Center Intelligence Market Size, 2018-2030
6.3.4 Mexico Contact Center Intelligence Market Size, 2018-2030
6.4 Europe
6.4.1 By Country - Europe Contact Center Intelligence Revenue, 2018-2030
6.4.2 Germany Contact Center Intelligence Market Size, 2018-2030
6.4.3 France Contact Center Intelligence Market Size, 2018-2030
6.4.4 U.K. Contact Center Intelligence Market Size, 2018-2030
6.4.5 Italy Contact Center Intelligence Market Size, 2018-2030
6.4.6 Russia Contact Center Intelligence Market Size, 2018-2030
6.4.7 Nordic Countries Contact Center Intelligence Market Size, 2018-2030
6.4.8 Benelux Contact Center Intelligence Market Size, 2018-2030
6.5 Asia
6.5.1 By Region - Asia Contact Center Intelligence Revenue, 2018-2030
6.5.2 China Contact Center Intelligence Market Size, 2018-2030
6.5.3 Japan Contact Center Intelligence Market Size, 2018-2030
6.5.4 South Korea Contact Center Intelligence Market Size, 2018-2030
6.5.5 Southeast Asia Contact Center Intelligence Market Size, 2018-2030
6.5.6 India Contact Center Intelligence Market Size, 2018-2030
6.6 South America
6.6.1 By Country - South America Contact Center Intelligence Revenue, 2018-2030
6.6.2 Brazil Contact Center Intelligence Market Size, 2018-2030
6.6.3 Argentina Contact Center Intelligence Market Size, 2018-2030
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Contact Center Intelligence Revenue, 2018-2030
6.7.2 Turkey Contact Center Intelligence Market Size, 2018-2030
6.7.3 Israel Contact Center Intelligence Market Size, 2018-2030
6.7.4 Saudi Arabia Contact Center Intelligence Market Size, 2018-2030
6.7.5 UAE Contact Center Intelligence Market Size, 2018-2030
7 Contact Center Intelligence Companies Profiles
7.1 AWS
7.1.1 AWS Company Summary
7.1.2 AWS Business Overview
7.1.3 AWS Contact Center Intelligence Major Product Offerings
7.1.4 AWS Contact Center Intelligence Revenue in Global Market (2018-2023)
7.1.5 AWS Key News & Latest Developments
7.2 Artificial Solutions
7.2.1 Artificial Solutions Company Summary
7.2.2 Artificial Solutions Business Overview
7.2.3 Artificial Solutions Contact Center Intelligence Major Product Offerings
7.2.4 Artificial Solutions Contact Center Intelligence Revenue in Global Market (2018-2023)
7.2.5 Artificial Solutions Key News & Latest Developments
7.3 Avaya
7.3.1 Avaya Company Summary
7.3.2 Avaya Business Overview
7.3.3 Avaya Contact Center Intelligence Major Product Offerings
7.3.4 Avaya Contact Center Intelligence Revenue in Global Market (2018-2023)
7.3.5 Avaya Key News & Latest Developments
7.4 Google
7.4.1 Google Company Summary
7.4.2 Google Business Overview
7.4.3 Google Contact Center Intelligence Major Product Offerings
7.4.4 Google Contact Center Intelligence Revenue in Global Market (2018-2023)
7.4.5 Google Key News & Latest Developments
7.5 IBM
7.5.1 IBM Company Summary
7.5.2 IBM Business Overview
7.5.3 IBM Contact Center Intelligence Major Product Offerings
7.5.4 IBM Contact Center Intelligence Revenue in Global Market (2018-2023)
7.5.5 IBM Key News & Latest Developments
7.6 Microsoft
7.6.1 Microsoft Company Summary
7.6.2 Microsoft Business Overview
7.6.3 Microsoft Contact Center Intelligence Major Product Offerings
7.6.4 Microsoft Contact Center Intelligence Revenue in Global Market (2018-2023)
7.6.5 Microsoft Key News & Latest Developments
7.7 Nuance Communications
7.7.1 Nuance Communications Company Summary
7.7.2 Nuance Communications Business Overview
7.7.3 Nuance Communications Contact Center Intelligence Major Product Offerings
7.7.4 Nuance Communications Contact Center Intelligence Revenue in Global Market (2018-2023)
7.7.5 Nuance Communications Key News & Latest Developments
7.8 Oracle
7.8.1 Oracle Company Summary
7.8.2 Oracle Business Overview
7.8.3 Oracle Contact Center Intelligence Major Product Offerings
7.8.4 Oracle Contact Center Intelligence Revenue in Global Market (2018-2023)
7.8.5 Oracle Key News & Latest Developments
7.9 SAP
7.9.1 SAP Company Summary
7.9.2 SAP Business Overview
7.9.3 SAP Contact Center Intelligence Major Product Offerings
7.9.4 SAP Contact Center Intelligence Revenue in Global Market (2018-2023)
7.9.5 SAP Key News & Latest Developments
7.10 Zendesk
7.10.1 Zendesk Company Summary
7.10.2 Zendesk Business Overview
7.10.3 Zendesk Contact Center Intelligence Major Product Offerings
7.10.4 Zendesk Contact Center Intelligence Revenue in Global Market (2018-2023)
7.10.5 Zendesk Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
LIST OF TABLES & FIGURES
List of Tables
Table 1. Contact Center Intelligence Market Opportunities & Trends in Global Market
Table 2. Contact Center Intelligence Market Drivers in Global Market
Table 3. Contact Center Intelligence Market Restraints in Global Market
Table 4. Key Players of Contact Center Intelligence in Global Market
Table 5. Top Contact Center Intelligence Players in Global Market, Ranking by Revenue (2022)
Table 6. Global Contact Center Intelligence Revenue by Companies, (US$, Mn), 2018-2023
Table 7. Global Contact Center Intelligence Revenue Share by Companies, 2018-2023
Table 8. Global Companies Contact Center Intelligence Product Type
Table 9. List of Global Tier 1 Contact Center Intelligence Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Contact Center Intelligence Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 11. By Type ? Global Contact Center Intelligence Revenue, (US$, Mn), 2022 & 2030
Table 12. By Type - Contact Center Intelligence Revenue in Global (US$, Mn), 2018-2023
Table 13. By Type - Contact Center Intelligence Revenue in Global (US$, Mn), 2024-2030
Table 14. By Application ? Global Contact Center Intelligence Revenue, (US$, Mn), 2022 & 2030
Table 15. By Application - Contact Center Intelligence Revenue in Global (US$, Mn), 2018-2023
Table 16. By Application - Contact Center Intelligence Revenue in Global (US$, Mn), 2024-2030
Table 17. By Region ? Global Contact Center Intelligence Revenue, (US$, Mn), 2022 & 2030
Table 18. By Region - Global Contact Center Intelligence Revenue (US$, Mn), 2018-2023
Table 19. By Region - Global Contact Center Intelligence Revenue (US$, Mn), 2024-2030
Table 20. By Country - North America Contact Center Intelligence Revenue, (US$, Mn), 2018-2023
Table 21. By Country - North America Contact Center Intelligence Revenue, (US$, Mn), 2024-2030
Table 22. By Country - Europe Contact Center Intelligence Revenue, (US$, Mn), 2018-2023
Table 23. By Country - Europe Contact Center Intelligence Revenue, (US$, Mn), 2024-2030
Table 24. By Region - Asia Contact Center Intelligence Revenue, (US$, Mn), 2018-2023
Table 25. By Region - Asia Contact Center Intelligence Revenue, (US$, Mn), 2024-2030
Table 26. By Country - South America Contact Center Intelligence Revenue, (US$, Mn), 2018-2023
Table 27. By Country - South America Contact Center Intelligence Revenue, (US$, Mn), 2024-2030
Table 28. By Country - Middle East & Africa Contact Center Intelligence Revenue, (US$, Mn), 2018-2023
Table 29. By Country - Middle East & Africa Contact Center Intelligence Revenue, (US$, Mn), 2024-2030
Table 30. AWS Company Summary
Table 31. AWS Contact Center Intelligence Product Offerings
Table 32. AWS Contact Center Intelligence Revenue (US$, Mn) & (2018-2023)
Table 33. AWS Key News & Latest Developments
Table 34. Artificial Solutions Company Summary
Table 35. Artificial Solutions Contact Center Intelligence Product Offerings
Table 36. Artificial Solutions Contact Center Intelligence Revenue (US$, Mn) & (2018-2023)
Table 37. Artificial Solutions Key News & Latest Developments
Table 38. Avaya Company Summary
Table 39. Avaya Contact Center Intelligence Product Offerings
Table 40. Avaya Contact Center Intelligence Revenue (US$, Mn) & (2018-2023)
Table 41. Avaya Key News & Latest Developments
Table 42. Google Company Summary
Table 43. Google Contact Center Intelligence Product Offerings
Table 44. Google Contact Center Intelligence Revenue (US$, Mn) & (2018-2023)
Table 45. Google Key News & Latest Developments
Table 46. IBM Company Summary
Table 47. IBM Contact Center Intelligence Product Offerings
Table 48. IBM Contact Center Intelligence Revenue (US$, Mn) & (2018-2023)
Table 49. IBM Key News & Latest Developments
Table 50. Microsoft Company Summary
Table 51. Microsoft Contact Center Intelligence Product Offerings
Table 52. Microsoft Contact Center Intelligence Revenue (US$, Mn) & (2018-2023)
Table 53. Microsoft Key News & Latest Developments
Table 54. Nuance Communications Company Summary
Table 55. Nuance Communications Contact Center Intelligence Product Offerings
Table 56. Nuance Communications Contact Center Intelligence Revenue (US$, Mn) & (2018-2023)
Table 57. Nuance Communications Key News & Latest Developments
Table 58. Oracle Company Summary
Table 59. Oracle Contact Center Intelligence Product Offerings
Table 60. Oracle Contact Center Intelligence Revenue (US$, Mn) & (2018-2023)
Table 61. Oracle Key News & Latest Developments
Table 62. SAP Company Summary
Table 63. SAP Contact Center Intelligence Product Offerings
Table 64. SAP Contact Center Intelligence Revenue (US$, Mn) & (2018-2023)
Table 65. SAP Key News & Latest Developments
Table 66. Zendesk Company Summary
Table 67. Zendesk Contact Center Intelligence Product Offerings
Table 68. Zendesk Contact Center Intelligence Revenue (US$, Mn) & (2018-2023)
Table 69. Zendesk Key News & Latest Developments
List of Figures
Figure 1. Contact Center Intelligence Segment by Type in 2022
Figure 2. Contact Center Intelligence Segment by Application in 2022
Figure 3. Global Contact Center Intelligence Market Overview: 2022
Figure 4. Key Caveats
Figure 5. Global Contact Center Intelligence Market Size: 2022 VS 2030 (US$, Mn)
Figure 6. Global Contact Center Intelligence Revenue, 2018-2030 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Contact Center Intelligence Revenue in 2022
Figure 8. By Type - Global Contact Center Intelligence Revenue Market Share, 2018-2030
Figure 9. By Application - Global Contact Center Intelligence Revenue Market Share, 2018-2030
Figure 10. By Type - Global Contact Center Intelligence Revenue, (US$, Mn), 2022 & 2030
Figure 11. By Type - Global Contact Center Intelligence Revenue Market Share, 2018-2030
Figure 12. By Application - Global Contact Center Intelligence Revenue, (US$, Mn), 2022 & 2030
Figure 13. By Application - Global Contact Center Intelligence Revenue Market Share, 2018-2030
Figure 14. By Region - Global Contact Center Intelligence Revenue Market Share, 2018-2030
Figure 15. By Country - North America Contact Center Intelligence Revenue Market Share, 2018-2030
Figure 16. US Contact Center Intelligence Revenue, (US$, Mn), 2018-2030
Figure 17. Canada Contact Center Intelligence Revenue, (US$, Mn), 2018-2030
Figure 18. Mexico Contact Center Intelligence Revenue, (US$, Mn), 2018-2030
Figure 19. By Country - Europe Contact Center Intelligence Revenue Market Share, 2018-2030
Figure 20. Germany Contact Center Intelligence Revenue, (US$, Mn), 2018-2030
Figure 21. France Contact Center Intelligence Revenue, (US$, Mn), 2018-2030
Figure 22. U.K. Contact Center Intelligence Revenue, (US$, Mn), 2018-2030
Figure 23. Italy Contact Center Intelligence Revenue, (US$, Mn), 2018-2030
Figure 24. Russia Contact Center Intelligence Revenue, (US$, Mn), 2018-2030
Figure 25. Nordic Countries Contact Center Intelligence Revenue, (US$, Mn), 2018-2030
Figure 26. Benelux Contact Center Intelligence Revenue, (US$, Mn), 2018-2030
Figure 27. By Region - Asia Contact Center Intelligence Revenue Market Share, 2018-2030
Figure 28. China Contact Center Intelligence Revenue, (US$, Mn), 2018-2030
Figure 29. Japan Contact Center Intelligence Revenue, (US$, Mn), 2018-2030
Figure 30. South Korea Contact Center Intelligence Revenue, (US$, Mn), 2018-2030
Figure 31. Southeast Asia Contact Center Intelligence Revenue, (US$, Mn), 2018-2030
Figure 32. India Contact Center Intelligence Revenue, (US$, Mn), 2018-2030
Figure 33. By Country - South America Contact Center Intelligence Revenue Market Share, 2018-2030
Figure 34. Brazil Contact Center Intelligence Revenue, (US$, Mn), 2018-2030
Figure 35. Argentina Contact Center Intelligence Revenue, (US$, Mn), 2018-2030
Figure 36. By Country - Middle East & Africa Contact Center Intelligence Revenue Market Share, 2018-2030
Figure 37. Turkey Contact Center Intelligence Revenue, (US$, Mn), 2018-2030
Figure 38. Israel Contact Center Intelligence Revenue, (US$, Mn), 2018-2030
Figure 39. Saudi Arabia Contact Center Intelligence Revenue, (US$, Mn), 2018-2030
Figure 40. UAE Contact Center Intelligence Revenue, (US$, Mn), 2018-2030
Figure 41. AWS Contact Center Intelligence Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 42. Artificial Solutions Contact Center Intelligence Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 43. Avaya Contact Center Intelligence Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 44. Google Contact Center Intelligence Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 45. IBM Contact Center Intelligence Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 46. Microsoft Contact Center Intelligence Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 47. Nuance Communications Contact Center Intelligence Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 48. Oracle Contact Center Intelligence Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 49. SAP Contact Center Intelligence Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 50. Zendesk Contact Center Intelligence Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
